This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Products should be returned in their original packaging or promptly at your cost. You must take reasonable care of the products that you wish to cancel and not use them. Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within seven working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within the seven day period.

Goods that by reason of their nature, cannot be returned - (Items such as underwear, where the 'hygiene patch' has been removed, or cosmetics where the seal has been broken).Īdditional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully ĭamaged or incorrectly supplied products: You should check all products you receive against your order. The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened. If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply:Īpplicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services. If you are a non-EU customer, please see our returns policy.

For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice center (for example the Citizen's Advice Bureau if you are in the UK). Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within twenty eight (28) working days following your receipt of the goods or the date on which we begin provision of the services.

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